Support (Hill Lists)

hlicon57


Thank you for visiting my support page for Hill Lists.

Before asking a question, PLEASE check the Known Issues and Frequently Asked Questions sections below. Also read/refer to the built in User Guide (tap the Settings icon). It only takes ONE question during the lifetime of an app to wipe out any and all profit from you as a user. 😦

Known Issues – version 4.5

4.5 was released on 30th Oct 2015, to fix a few minor issues with iOS 9, and to upgrade the DoBIH to version 15.

The following issues are not specific to my app itself …

If you have upgraded to iOS 9, it looks like Apple have deprecated support for the old iCloud in favour of iCloud Drive (just like they did in Yosemite on the Mac). If you haven’t yet upgraded but have iCloud enabled in my app, you might notice an error message about not being able to access iCloud. The only workaround is to move with the times and upgrade to iCloud Drive, however please note that older devices like the iPhone 4 can’t be upgraded to iOS 8 (a requirement for iCloud Drive).

Frequently Asked Questions and Answers

Android – I have no plans to support Android, but I believe there is a similar app there.

Opening backup files on a computer or from Dropbox – backup files are not designed to be opened by anything other than the app itself. If you want to look at your data on a computer, you can export it in CSV format from the List screens using the icon at the bottom right.

All Other Questions

If you can’t find an answer to your question above, please send me an email and I will respond to you as quickly as I can.

Note that I previously used the comments section below for questions, however after 7 years I have decided it doesn’t work very well (at all!). Far too many people were failing to sign up for responses or they were mistyping their email addresses causing responses to bounce.

Let’s see if the email option works any better …

  1. Toby Thurston
    March 8, 2016 at 4:52 pm

    Just to say thank you very much for your continued work on Hill Lists – I’ve never had any issues with it, it has always performed flawlessly, and it’s a pleasure to use. I’ve just discovered the back up over wifi feature – just brilliant! (Still on my veteran iphone4s with ios7…)

    • March 8, 2016 at 7:21 pm

      Glad you like it!

  2. Fiona Porter
    February 15, 2016 at 10:48 am

    Hi
    Firstly – I really like the Hills app!

    A question – I have version 4.5 running on IOS 9.2.1

    Your guide says that with v 4.5 When viewing all hills by date climbed, the app now shows all ascents, i.e. each hill is shown one or more times.

    However my app doesn’t do this – if I have climbed a hill before it doesn’t list it again when I sort by date climbed. For example I have been up the wainwright sale fell this year but it is not listed.
    Any ideas?
    Thanks and keep up the good work

    Fiona

    • February 15, 2016 at 11:01 am

      Yes, this only works when viewing the all hills list, not the individual lists.

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