Support (Meter Readings)
Thank you for visiting my support page for Meter Readings.
Before asking a question, PLEASE check the Known Issues and Frequently Asked Questions sections below. Also read/refer to the built in User Guide (tap the Settings icon). It only takes ONE question during the lifetime of an app to wipe out any and all profit from you as a user. 😦
Known Issues – version 4.3.1
4.3.1 was released on 10th February 2016, to fix a few minor bugs.
The following issues are not specific to my app itself …
If you have upgraded to iOS 9, it looks like Apple have deprecated support for the old iCloud in favour of iCloud Drive (just like they did in Yosemite on the Mac). If you haven’t yet upgraded but have iCloud enabled in my app, you might notice an error message about not being able to access iCloud. The only workaround is to move with the times and upgrade to iCloud Drive, however please note that older devices like the iPhone 4 can’t be upgraded to iOS 8 (a requirement for iCloud Drive).
Frequently Asked Questions and Answers
Android – I have no plans to support Android.
Meter settings and rates – tap the meters button at the top left of the main screen, then select the blue i button next to the meter you want to change. You might want to read this post for some getting started tips.
Readings only supported up to 99999.9 – if your meter supports more digits than the default 5.1 format, this can be changed in the meter settings (under Format).
Conversion factor for gas meters – on your bill, this can be quite complex, involving calorific values, volume corrections and divisions. However all you end up with is a single value that you have to multiply your metered units by to get to your billed units (typically kWh). You configure this single conversion factor on the meter settings screen. To calculate it from a bill, find out how many kWh you are being billed for, and how many units you used on your meter, then simply divide billed units by meter units. As an example, say you were billed for 8476 kWh and for this period you used 263 units on your meter. Dividing 8476 by 263 gives you a conversion factor of 32.2281369. In other words every unit on your meter is 32.2281369 kWh.
Changing a gas meter from ft3 to m3 – please see this post for two ways to handle this.
Water and sewerage/waste water rates – it is quite common that both of these are billed against the same meter, however sewerage is charged at a reduced percentage (say 95%) of your water usage. The way to handle this in the app is simply to have a single reading and a single rate, but you should add your water rate to 95% of your sewerage rate (or whatever the percentage is). Believe me, this just works. 🙂
Solar, PV and wind meters – these are no different from a normal Electricity meter (they count and they have rates), however the terminology is different. For example you tend to use generation vs usage and credit vs cost. To use these different terms, simply set your meter type to Solar or Wind.
Feed in tariffs – in the UK, you earn a fixed amount per unit generated, plus a smaller amount (3.1p?) based on 50% of these units. Since 3.1p for 50% of your units is the same as 1.55p for 100% of your units, simply adjust your main rate by 1.55p. Note that there are a couple of ways to do this, e.g. use one meter with multiple readings for both usage and generation, or use two separate meters. If using separate meters, you might have to enter your electricity readings twice, once for usage and a second time to calculate your feed in tariff.
The app and my bills don’t agree – since the app works in seconds between readings, it can often be a lot more accurate than your bill, however if it is significantly different, chances are you have not set something up correctly. The most common errors are: gas conversion factor; rates being entered in £ rather than pence; a rate change has been added and the app is using a previous set of rates. If you have checked all of these, and still can’t figure out what is wrong, please get in touch!
Bar charts vs line graphs – you can’t choose between the two, the app decides which is best based on the number of points on the graph. So you might start off with bar charts, but eventually (when you add enough readings) it will switch to a line graph.
Exporting readings – this can be done from the Readings screen. Just select the Compose button at the bottom right.
Replacement meters – if you get a new meter, simply enter a final reading on your old meter, then an initial reading on your new meter (even if this is non-zero). On this initial reading, turn on the New Meter switch when adding the reading (or go back and edit it from the Readings screen). The app will then ignore the difference between these two readings in any calculations.
Opening backup files on a computer or from Dropbox – backup files are not designed to be opened by anything other than the app itself. If you want to look at your data on a computer, you can export it in CSV format from the Readings screen (see above).
Restoring the Power/Pro User upgrades – if you bought my app prior to February 2012, you won’t be able to restore these “purchases” from the AppStore, simply because you never bought them in the first place. You inherited this functionality from before they were introduced. The only way to restore them is to actually restore a backup made from when you had access to these features. Without the Power User upgrade, the only way to restore a backup is to upload it over WiFi – see the documentation on backups for details.
All Other Questions
If you can’t find an answer to your question above, please send me an email and I will respond to you as quickly as I can.
Note that I previously used the comments section below for questions, however after 7 years I have decided it doesn’t work very well (at all!). Far too many people were failing to sign up for responses or they were mistyping their email addresses causing responses to bounce.
Let’s see if the email option works any better …