Support (Account Tracker for Mac)


Thank you for visiting my support page for Account Tracker for Mac.

Before asking a question, PLEASE check the Known Issues and Frequently Asked Questions sections below. Also read/refer to the built in User Guide (from the Help menu). Chances are your question is answered already! 🙂

Known Issues

The most recent version (5.4.1) was released on 5th September 2017.

The new “Sync Now” feature can cause the app to crash in some very specific conditions. Specifically if your balance view is Today, Available or Minimum (i.e. not Reconciled) and you do the “Sync Now” from an account or transaction view. As a workaround, choose one of the budget or report views before forcing a manual sync.

If you come across any other issues, please let me know.

Frequently Asked Questions and Answers

Getting started with my Mac app? – please see this post.

What are the differences between the iOS and Mac apps in terms of functionality supported? – please see this post.

Does the app support importing transactions from a CSV file? – yes! The CSV file needs to be in the same format as required by iOS (documented here).

All Other Questions

If you can’t find an answer to your question, please send me an email and I will respond to you as quickly as I can.