Support (Account Tracker)
Thank you for visiting my support page for Account Tracker and Account Tracker PRO.
Before asking a question, PLEASE check the Known Issues and Frequently Asked Questions sections below. Also read/refer to the built in User Guide (at the bottom of the Settings screen). Chances are your question is answered already! 🙂
Known Issues – version 5.2.1
Account Tracker (PRO) version 5.2.1 was released on 5th January, to add some improvements to iCloud in preparation for my Mac app (coming soon!).
A very small number of people have noticed the app “freezing” when running this update. The issue is to do with old or obsolete sync files on iCloud. There are many workarounds, including disabling iCloud, disabling syncing on your PRIMARY device, or simply deleting all the sync files using the main Settings app (under iCloud then Storage then Manage Storage then Account Tracker). If you happen to delete all my app’s files on iCloud, note that this might include your backup files too! If in doubt, please get in touch.
A few people have mentioned that when creating a PDF summary report, they see black boxes rather than the graphs. AFAIK, this seems to be related to the iPhone 7 only, possibly specific to the 10.2.1 iOS update too. If you are seeing this on another device, or if you have an iPhone 7 and you don’t see this, please get in touch as you might be able to help. Thanks!
If you are having problems syncing over iCloud (primary not visible, sync files ignored … etc), please read this post. Updating to version 5.2.1 might help.
If you are experiencing issues with font sizes, this is all down to your global settings in iOS, specifically General then Accessibility then Larger Text. To reset this to the default, turn the Larger Accessibility Sizes switch OFF and drag the slider to the middle. You should then fully close my app and relaunch it.
If you have upgraded to iOS 9, it looks like Apple have deprecated support for the old iCloud in favour of iCloud Drive (just like they did in Yosemite on the Mac). If you haven’t yet upgraded but have iCloud enabled in my app, you will notice the error message about not being able to access iCloud. The only workaround is to move with the times and upgrade to iCloud Drive, however please read my notes on syncing before doing this. You could also start using Dropbox.
Frequently Asked Questions and Answers
Account Tracker FREE – I no longer support the FREE version of Account Tracker. If you have upgraded (thanks!) and want to migrate your data to one of the paid versions, just tap the Export button at the bottom of the settings screen (in the FREE version).
Android – I have no plans to support Android. PLEASE don’t ask for Android app recommendations as I am the least qualified person to help!
Apple Watch – now supported in Account Tracker PRO! For some screenshots, see here.
Automatic backups in Account Tracker PRO – this is explained in this post.
Warning. No mail configuration? – this means you are trying to export data by email, but you haven’t set up your device to send email (i.e. there is no mail configuration to use). You do this in the main Settings app under “Mail, Contacts, Calendars”.
Transfer amounts are all zero – prior to version 3.8, I simply added up all the transfers by category to produce totals. This meant that moving funds from A to B and then from B to A would result in them being double counted. In version 3.8 and beyond, I take the direction of the transfer into account so that you can see, for a given account or group of accounts, the net flow of funds in or out. However this does have a side effect that if you are looking at budgets or reports across all accounts, there are no net flow of funds as all you are doing is moving between accounts in the same budget or report. The two workarounds are 1) look at the group or account budgets or reports to get a true picture of what is happening, or 2) you can exclude individual accounts from the budgets, reports and totals from the account settings screen (tap the blue button next to its name).
Opening backup files on a computer or from Dropbox – there is a backup viewer for the Mac, however backup files are not designed to be opened by anything other than the apps themselves. You can export your data in CSV format as follows: from the account screen, tap on the CSV button; from the budgets screen, select a budget row and tap on CSV; from the reports screens, go to the pie charts, select the List button, select a category row and tap on CSV.
Importing transfers – as an alternative to the standard way of doing this, you can now use two separate rows of a CSV file, one per account. Please see this post for full details.
Support for Stocks and Shares – please see this post.
All Other Questions
If you can’t find an answer to your question (above), please send me an email and I will respond to you as quickly as I can.