Support (Meter Readings for WP)

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Thank you for visiting my support page for Meter Readings for Windows Phone. If you have a question that is NOT covered in the Known Issues section, please leave a comment here and I will post a response as soon as possible.

Known Issues – version 1.1

1.1 was released on 19th December 2013 to add a few new features.

If you find anything not working as expected, please get in touch and I’ll do my best to help.

  1. Pieter de Lange
    January 3, 2015 at 5:45 pm

    Hi Graham
    I love the app.
    How do this work for pre-paid electricity meters? When I recharge I get negative consumption.

    • January 3, 2015 at 10:23 pm

      Hi Pieter, you need to treat this event just like getting a replacement meter. See the readings and bills section of the documentation for help on this.

  2. Frank
    January 2, 2015 at 11:05 pm

    Hello Graham
    It’s really a big pity that there is no possibility of uploading the data that I collected with your app on ios. Now I have a windows phone and upload the back up to this phone! Are you working on this or is the windows phone no priority for you?
    I liked your app very much but now it is hard to continue. I hope you have good news!

    • January 2, 2015 at 11:14 pm

      Hi Frank, the Windows Phone version doesn’t support import as that wasn’t funded when the app was ported. Unfortunately I am not in a position to work on it. Sorry.

  3. Folko Hettinga
    February 23, 2014 at 10:47 am

    Hiya,

    I just bought your app, nice! Could you explain the ‘Equivalent to’ section? It seems to me there is a bug: I have a meter with two readings (Day / Night). In the ‘Equivalent To’ it only shows the equivalents for one reading, not two. Am I missing something?

    Keep up the great work

    Greetings from The Netherlands!

    • February 23, 2014 at 12:05 pm

      Hi, basically your most recent reading is a random amount of time after the previous one. The equivalent to rows convert the calculations into the daily, weekly, monthly … etc equivalents. If it is only including your day or night readings (and not both), then yes, that is a bug.

      • Folko Hettinga
        February 23, 2014 at 3:28 pm

        I created two screenshots: http://1drv.ms/1fd8Luy

        As you can see my combined usage for the last 21 days is 501kwh. ~23,85kwh per day
        Hower the ‘Equivalent to’ shows 13kwh per day. It looks like that value is calculated using only the R1 value: 273kwh for thet last 21 days.

        • February 23, 2014 at 4:28 pm

          Hi, yes it looks like this is a bug.

  4. February 16, 2014 at 1:27 pm

    Just downloaded and setting up and looks like a great app to replace an access dv that id built previously. Only one issue so far, my gas conversion value from imperial to kwh changes each bill ( due to differing calorific value), how should i best deal with this?

    • February 16, 2014 at 2:06 pm

      Hi, this actually changes daily (as explained in the documentation). It doesn’t usually change by much, so just set a value you are happy with.

  5. B Hayes
    January 14, 2014 at 3:10 pm

    Love the app. Have used it twice to switch suppliers, but currently it is about the only app left being used on a geriatric iPad1. I would love to migrate it over to my Windows Phone Phablet, but I don’t have the time to put through the history by hand but I also wouldn’t be happy putting all that information into a device with no possibility of a backup other than the phone backup. If my iPad dies I may have to think about a different app. Would really like to see the ability to migrate and backup data.

    • January 14, 2014 at 9:09 pm

      Hi Brian, I don’t think the app will work on a Windows tablet – it is only supported on Windows Phone.

  6. Martijn
    November 27, 2013 at 12:50 pm

    Hi Graham,

    Thank you so much for this app: i really like it a lot! The only thing that I miss is a backup or export feature to either file or skydrive. Hope that this will be added someday soon.

    Now, can I contribute by translating this app into dutch? If so, please send me an email with a resource-file.

    Cheers,
    Martijn.

    • November 27, 2013 at 9:05 pm

      Hi Martijn, it makes sense adding a backup solution (since amazingly Microsoft haven’t thought of a way for people to migrate data between devices). Not sure when this would be added though. Thanks for the translation offer – at the moment I can’t really support this, but I will get back to you if this changes.

  7. Paul
    November 1, 2013 at 10:35 pm

    Hi there,

    Really like the app but do you have any idea if you will be able to add backup to SkyDrive and when the next release will be?

    Thanks,
    Paul

    • November 1, 2013 at 11:23 pm

      Hi Paul, there should be an update in the next month to add rate changes and price comparison. I can’t say when SkyDrive backups might be added at this stage.

  8. Chris
    October 10, 2013 at 2:15 pm

    Hi, when I select a period on the summary screen it is not very clear what the actual usage/cost is for each period. The bar chart shows the highest value but you can’t see what the actual values are for the ones below, they can only be estimated. For instance is it possible to work out what the actual usage/cost is for each year going back 5 years?
    Thanks

    • October 11, 2013 at 3:03 am

      Hi Chris, this is true. The graphs are meant to just show you how each period compares with the others, visually. From the readings screen you can view your usage and cost between each pair of readings, plus view these as (daily, weekly, monthly … etc) equivalents per period. But the app doesn’t sum each period for you.

  9. Travelnaut
    September 3, 2013 at 1:28 pm

    I like the Meter Readings app, i’ve been using it for iOS but now i’ve swiched to WP8 and like to use is both Places (Ipad and Nokia Lumia), but i need to be able to sync the readings between th e 2 devices e..g via Skydrive or ? Is this possible / whe will this be possible ?

    Thanks,
    Travelnaut

    • September 3, 2013 at 7:14 pm

      Hi, no this is not possible, or rather it is not something I plan to support. There is just no demand vs the cost of developing it.

  10. mike h
    May 31, 2013 at 9:53 pm

    Also, how do you delete a reading?

    • May 31, 2013 at 10:03 pm

      Hi, from the previous readings screen, tap and hold the reading you want to delete.

  11. mike h
    May 31, 2013 at 9:48 pm

    I like the app so far. Busy copying in all my data from paper. However… what if i break / lose my phone and all the data with it?! Can i export the data to a file or SkyDrive?

    • May 31, 2013 at 10:01 pm

      Hi Mike, not in the current version, and sadly Microsoft still don’t support backing up app data (amazingly). This affects all apps, not just mine.

  12. Carl
    May 28, 2013 at 9:28 pm

    Is there a way to safe or backup the data to skydrive or any other cloud?

    • May 28, 2013 at 9:51 pm

      Hi Carl, no there isn’t. Perhaps in a future release.

  13. Andy
    April 30, 2013 at 1:04 pm

    I have the full version on my iphone but just moved to Windows Phone – would be great to see an import/backup/export function implemented.

    • May 1, 2013 at 9:48 pm

      Hi Andy, yes, agreed. This is a little more complicated on Windows than iOS though. For instance you can’t export files as attachments as it is not supported.

  14. Freeman
    April 22, 2013 at 9:52 pm

    Hi Graham. I copied down my readings and uninstalled the app and then reinstalled and re-entered figures. It seem to be working ok now. Thank for your help.

  15. Freeman
    April 22, 2013 at 6:07 pm

    Thanks for responding Graham. I do have it set for daily use but when I keep entering it daily it just says that my use for the day. Last nights enter was 735 kWh and it said that is what I use for the day. It show my yrly use to be 268037. any help.

    • April 22, 2013 at 8:38 pm

      Hi Freeman, I don’t know what readings you are entering, but the daily amount shown is the rightmost point of the graph. For meters that count up, it takes the difference of your readings as usage, and adds these up, depending on how many readings you enter per day. Perhaps if you respond with the dates and readings you have entered, I’ll be able to help a bit more.

  16. Freeman
    April 22, 2013 at 12:28 pm

    I am trying your app before a purchase. I love the idea of follow our meter readings. The only problem I am having is when I add new meter reading it is not giving my daily use just the total of reading. Is there something I am not doing right. Thanks for help.

    • April 22, 2013 at 5:48 pm

      Hi Freeman, the app does give you your current daily usage – in fact this is right there on the main graph screen. You might need to switch it into Daily mode first though (tap on the calendar icon).

  17. David H
    April 22, 2013 at 9:49 am

    Any way the data can be transferred to a new handset?

    Thanks

    • April 22, 2013 at 5:46 pm

      Hi David, apparently Windows Phone doesn’t support this (its a bit of a hole in their architecture). 😦

  18. Ben Watson
    March 29, 2013 at 9:08 am

    Hi Graham,

    Lovely app, but the only thing that’s preventing me from purchasing is why does it need access to my photos / videos / music? Could you let me know please.

    Thanks

    • March 29, 2013 at 9:29 am

      Hi Ben, it doesn’t access any of those at all. It says that because some Microsoft library we are using might require access if you use it in certain ways. We can’t control this unfortunately.

  19. Cyprien
    March 26, 2013 at 11:07 am

    Hi there,
    If I change the period to say monthly, the next time I open the app it’s back on daily. Could we have it so it stays on the chosen period?
    Thanks again for such a useful app!
    Cyp

    • March 26, 2013 at 7:16 pm

      Hi Cyprien, yes I spotted that a few days ago. It’s a bug that will be fixed in my next update.

  20. Nathan
    March 25, 2013 at 12:07 pm

    Great app. Is there a way to change unit types to kilolitres or megalitres as this is how we are charged. Or did I miss it somewhere?. My meter for water reads in kilolitres & we are billed by megalitres.

    • March 25, 2013 at 6:54 pm

      Hi Nathan, no you can’t, but I could add other units. The only thing this changes in the app is the display (e.g. 123.4 kWh), everything else works as normal. Note that the app supports a conversion factor to handle the very situation you describe.

  21. Mike
    March 25, 2013 at 11:55 am

    Will the meter readings app for windows phone have the ability to backup data or export to a CSV file if a user changes platform. I’m like many others always changing phones and therefore platforms. Perhaps you could offer a sync service for this or atleast some way of storing a users info on your service.

    Could we get access via a Facebook page or similar.

    A great function would be to average the data over a period or at least give year to year usage as I currently do this in a spreadsheet for when I move suppliers and what accurate yearly readings.

    • March 25, 2013 at 6:52 pm

      Hi Mike, possibly, but not yet. Facebook? Er … no. The app already averages data over the period you select, specifically so it can provide your with your annual usage and costs. Note that my price comparison feature for the UK is coming soon.

  22. pauloakes982271276
    March 13, 2013 at 2:38 pm

    Best app of its kind for wp7. Would be great if you could enter gas Meyer readings as m3 then have converted to billable kWh.
    Will hold off rating till get reply or have used for while and seen update.
    Thanks

    • March 13, 2013 at 5:39 pm

      Hi Paul, thanks. The app does support what you want – take a look at the meter settings screen, where you would enter your billed units as kWh and then set a conversion factor to convert between meter units and kWh. To calculate your conversion factor, find a recent bill and dive billed units by units used on your meter. All of this is explained in the documentation – see https://grahamhaley.co.uk/meters-wp/meters-and-rates/.

  23. P. Rost Germany
    February 2, 2013 at 5:15 pm

    Super APP – sehr vielfältig!!
    Doch leider erschließen sich mir nicht alle Features, da alles auf English ist. Es fehlt mir die deutsche Sprache und deutsche Anleitungen dazu. Brauche ich die Pro-Version? – keine Ahnung. Vor allen die Varianten im Konfigurieren eines Meters sind so für mich nicht zu durchschauen. Dazu gibt es auch keine englische Anleitung / Beispiele / Hilfe. Gerade in dieses Feature hebt sich ihr App von den Anderen deutlich ab und man ist sehr flexibel. Auch die Auswertungen sind TOP!!
    Daher bisher das Beste APP (von 4 installierten) zur Zählerverwaltung die ich gefunden habe.
    Bitte demnächst auch eine Version auf deutsch :-).
    Ist sie geplant???

    • February 2, 2013 at 5:38 pm

      Hallo, ist die Windows-Version nicht über eine Pro-Option. All der Dokumentation ist auf meiner Website – siehe https://grahamhaley.co.uk/meters-wp/. Seine unwahrscheinlich, i tun werden alle Übersetzungen, sorry!

  24. K Bailey
    January 10, 2013 at 2:40 pm

    Can the meter readings be saved/exported/cloud for backup purposes, I have more than 300 reads to enter. If something goes wrong with phone or app it would be handy to restore a backup instead of re-entering everything again. Unless I’ve missed it somewhere in the settings.

    • January 10, 2013 at 5:49 pm

      Hi, not in the current version of the app. The phone can be backed up though – hopefully Microsoft are better at this than Apple! 🙂

      • D Harkins
        April 22, 2013 at 4:00 pm

        Hi Graham,
        Is this due ant time soon?
        I’m currently in the process of migrating from WP7 to WP8 due a change of employer 🙂

        Should I begin copying my data across manually?

        Thanks

        David

        • April 22, 2013 at 5:52 pm

          Hi David, I assume you mean version 1.1? Hopefully in the next month. Sadly you will need to migrate the data yourself, as Windows Phone doesn’t support migration of app data.

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