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Meter Readings and Backups

February 21, 2012

Following my recent 3.0 update, a few people have left negative reviews because they feel “ripped off”. This is because they had previously bought my backups feature and I’ve now made it free for all users. So why did I do this?

Well, to help promote the app and make it cheaper to buy initially, I have removed some non-essential but useful features and added these as a separate in-app purchase (rather humorously called Power User Features – ok, I thought it was funny!). While new users pay less initially, those who want these extra features will end up paying the same as existing users who bought the backups feature.

Now on to the problem. Lets say an existing user wanted to install the app on a second device, e.g. a new iPad 3 (coming soon!). A fresh install would remove some of the features they paid for, and undoubtedly they would be VERY unhappy. By giving everyone access to the backups feature, they can get around this problem by backing up on their current device, and restoring on their new device.

Of course I lose out on a small revenue stream, but in the interests of customer satisfaction I felt it was the right thing to do. C’est la vie.

BTW a few users are STILL buying the backups feature. I can’t remove it from sale because not everyone can update to 3.0, however if you can update PLEASE do and save yourself £0.69/$0.99/€0.79.